Refund & Return Policy
Last updated: May 2026
At Noctis, every bag is roasted fresh to order. Because of the nature of perishable, made-to-order goods, we handle all refund and return requests individually — not through a one-size-fits-all policy.
Our commitment
We stand behind every roast we ship. If something is wrong with your order — damaged in transit, incorrect item, quality issue — we will make it right. Reach out and tell us what happened. We'll take it from there.
How to request a refund or replacement
Contact us within 14 days of receiving your order at contact.noctiscoffee@gmail.com. Please include your order number and a brief description of the issue. If relevant, a photo helps us resolve things faster.
What we cover
- Orders damaged in transit
- Incorrect items shipped
- Significant quality issues (e.g. stale, mislabeled, defective packaging)
- Orders that never arrived
What we cannot cover
- Taste preferences — specialty coffee is subjective and we encourage you to read flavor notes carefully before purchasing
- Orders where incorrect shipping details were provided at checkout
- Opened bags without a documented quality issue
Refund method
Approved refunds are issued to your original payment method within 5–10 business days. In some cases, we may offer a store credit or a replacement shipment at our discretion.
Questions?
We're real people who care about your experience. Email us at contact.noctiscoffee@gmail.com and we'll get back to you within 1 business day.