Refund policy

At Noctis, every bag is roasted fresh to order. Because of the nature of perishable, made-to-order goods, we handle all refund and return requests individually.

Our commitment We stand behind every roast we ship. If something is wrong with your order — damaged in transit, incorrect item, or a quality issue — we will make it right. Reach out and tell us what happened.

How to request a refund or replacement Contact us within 14 days of receiving your order at contact.noctiscoffee@gmail.com. Please include your order number and a brief description of the issue. A photo helps us resolve things faster.

What we cover Orders damaged in transit; incorrect items shipped; significant quality issues (stale, mislabeled, defective packaging); orders that never arrived.

What we cannot cover Taste preferences — specialty coffee is subjective, so please read flavor notes before purchasing; orders where incorrect shipping details were provided at checkout; opened bags without a documented quality issue.

Refund method Approved refunds are issued to your original payment method within 5–10 business days. In some cases we may offer store credit or a replacement shipment at our discretion.

Questions? Email contact.noctiscoffee@gmail.com and we'll respond within 1 business day.